Terms and Conditions

Welcome to www.cornishcream.com. Everyone here at Cornish Cream is committed to making sure that you are pleased with your goods and with the service you receive. These are our conditions of sale and you should read them carefully as they apply to your order. We ask you to review your order and accept these terms and conditions of sale during the registration process. Please note that these conditions of sale are for online customers only.

By using www.cornishcream.com, you accept and agree to be bound by these online Shopping Terms and Conditions, the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Online Shopping Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

These Online Shopping Terms and conditions apply to all orders which you, the customer, place using our website www.cornishcream.com, which is operated by Cornish Cream Newquay Ltd.

Your Cornish Cream Account / Log In

You may register with us when purchasing items using this website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You accept responsibility for all activities that occur under your account or password, so please take all necessary precautions to ensure that the username and password is kept confidential and secure at all times.

Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.

Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the 'Your Account / Log in' area of the website. We do not store any credit card information online.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.

The contract between us

When you place an order to purchase items using our website, this is an offer by you to us to purchase such items. By ordering, you are providing details which are true, accurate, current and complete and that the credit or debit card details are correct and your own.

We will confirm receipt of your order by sending you an email summarising the details of your order ('Order Confirmation E-mail'); this is the point at which we accept your order and the contract is formed.

Age Restrictions

By law we cannot sell any products containing alcohol to persons under the age of 18. Proof of ID may be requested by our delivery service. By placing an order with us, it is confirmation that you are of legal age. It is illegal to buy restricted products if you are under age or for someone else who is under age.

Colours, specifications and descriptions of products

We have made every effort to display the colours, specifications, dimensions and descriptions (please note all images are for illustration purposes only) of items on the website as accurately as possible. The colours you see will depend on the resolution of your monitor. We cannot guarantee that your monitor's display of any colour will always reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.

Food Hampers and Gift Baskets

Hampers and gift baskets are collections of food and non-food items packaged in containers such as baskets or wooden boxes. As these products contain perishable items and items with a rapid expiry date, your statutory right to withdraw purchases within the seven working day 'cooling-off' period does not apply to these items. Your seven day 'cooling-off' period begins from the date of delivery. The hampers and gift baskets photographed contain only items listed.

Gift Messages

Every gift order can be sent with a personal gift message of up to 8 lines of 30 characters each, including spaces. Please decide on your message before placing an order. Regrettably, we are unable to include personal enclosures with your gifts or offer a gift-wrapping service at this time. We do not include customer details with the order.

Substitution Items

Cornish Cream Newquay Ltd reserves the right to substitute any product with an item of equal or greater value than the original, or issue a refund for the product. This applies to items within Hampers, Gift Baskets and mixed orders.

Right to withdraw purchases within 'cooling-off' period

If you live in the European Union you have a right by law to withdraw from the purchase of any item within a 'cooling-off' period of seven working days starting on the day after the day the item is delivered to you ('Cooling-Off Period'). This right applies to all items advertised on the website except for:

  • Perishable goods and other items likely to expire rapidly (e.g. hampers and gift baskets containing such items and other food and beverage items)
  • Sealed items where the seal has been broken

You may be liable for the cost of returning the item(s) to us.

Prices

Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the website include Value Added Tax which will be charged at the current rate.

Delivery charge is an additional cost. Please refer to our Shipping Information for full details. Although we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

Prices displayed on the website apply to online purchases only. They are not indicative of the price of identical items purchased in our store or by any other means. We reserve the right to update prices displayed on the website at any time.

Payment

You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form. Cornish Cream Newquay Ltd operates the highest level of security, meaning your card details are not kept. Should we need to issue a refund due to a price change or item being out of stock, we will need to re-contact you to obtain your card details. Our site uses high-level SSL Encryption Technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

Promotions and Promotional Codes

If you have a published Cornish Cream promotion code, please note that offers cannot be used in conjunction with any other offers and offers apply to one per household.

The products specified on this website are suitable and approved for use for customers within the United Kingdom (excluding Channel Islands and Isle of Man). Customers who choose to purchase items for usage and distribution to locations outside the United Kingdom do so at their own risk and have a personal responsibility regarding compliance with local laws.

Alterations to this website

We reserve the right at any time to make changes to this website. These online Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or order items from the website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Content & Intellectual Property Rights

www.cornishcream.com, its products and content is protected by National Intellectual Property. You are only allowed to use content found on this website as expressly agreed by Cornish Cream Newquay Ltd. Any reproduction or redistribution of our products and content may result in civil and criminal penalties. In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge, accurate and complete, however we cannot promise it is error-free. www.cornishcream.com cannot promise the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.

You should also agree that no joint venture, partnership, employment or agency relationship exists between yourself and Cornish Cream Newquay Ltd. You will not express yourself as an employee, agent or representative of Cornish Cream Newquay Ltd and we are not liable for any representation, act or omission on your part.

Privacy Policy

We may from time to time update our Privacy Policy so we always recommend that our customers revisit this information periodically. Our Privacy Policy was last updated on 25 February 2016.

Your privacy is very important to us at Cornish Cream and we are committed to treating your personal data (e.g. your name, telephone number, email address, billing/delivery address and debit/credit card details) with total respect and confidentiality.

Cornish Cream is fully compliant with the Data Protection legislation. Any personal information which is collected during the purchasing process is only used by us and our carefully selected service provider companies to ensure that we can take, process, deliver your order and maintain your account to the highest standard possible. We also collate statistics about the website traffic, sales and other commercial information which we use to improve our service to you; however, this information is collected on an anonymous basis.

We promise not to provide any of your personal data to any outside company for marketing purposes if you have indicated that that you would not like us to do so during the registration process. With a view to understanding our customers better, we will use the information that we have about your shopping habits to offer you products and services that are likely to be of interest to you, unless you have indicated during the registration process that you do not wish us to do so.

Our privacy policy does not encompass sites maintained by other companies, affiliate sites or those sites who re-direct to www.cornishcream.com. This also relates to sites you access or are re-directed to from www.cornishcream.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: Cornish Cream Newquay Ltd, 29 Bank Street, Newquay, Cornwall TR7 1DH.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at enquiries@cornishcream.com as soon as possible. We will promptly correct any information found to be incorrect.

Shipping

All items must be carefully checked immediately on arrival. In the unlikely event of goods being damaged, incomplete or in unsatisfactory condition, you should accept delivery and contact us within one working day. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

If an item is not in stock, you will always be emailed / phoned with the option to cancel your order if you would rather not wait for the product to come back into stock.

Shipment Schedule

Items will be shipped ASAP, however due to the nature of products we follow the below process.

Standard deliveries to UK addresses

These are made within 5 working days, if not sooner, from point of order.

Any items including perishable goods such as our Cornish Clotted Cream, Scones and Cornish Butter can only be shipped within the UK. These items will be sent by via Royal Mail 1st Class Delivery from Monday through to Thursday mid-day.

Our courier will leave the parcel in a safe place unless an alternative is specified in the "Delivery Instructions" field.

Deliveries to non-mainland Uk & Scottish Highlands

Please ring for a quote for delivery costs to non-mainland Uk addresses (Scottish Offshore Islands, Isle of Wight, Isle of Man, Isles of Scilly, Channel Islands, Northern Ireland, Southern Ireland) and Scottish Highlands.

Deliveries to addresses outside the UK

We currently do not offer an international delivery service, and will not be able to ship items to destinations outside the United Kingdom under any circumstance.

Delivery Rates

Due to the nature of our products (some perishable, some heavy but with a low retail cost), we have calculated our delivery charges in a manner which gets the items to you in the quickest, safest method at the lowest cost using our two chosen partners, Royal Mail and FedEx. Delivery costs on all items dispatched for UK delivery have been calculated by linking the cost of the item value to a delivery fee in line the below table: NB: Please ring for a quote for delivery to non-mainland UK addresses

Product Value Shipping Fee
£0 - £5.48 £3.99
£5.49 - £9.99 £5.49
£10.00 - £16.98 £6.49
£16.99 - £69.99 £8.99
£70.00+ FREE DELIVERY

Cancellations / Returns

Cancellations

If you wish to cancel your order, please call 01637 879887 or email enquiries@cornishcream.com immediately. As we try to process orders right away, it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched, you may return the items to us in accordance with our Returns Policy (below).

As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item's normal postage charge.

Returns

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery. Please return to: Cornish Cream Newquay Ltd, 29 Bank Street, Newquay, Cornwall TR7 1DH.

Incorrect Items

If we have sent you an incorrect item, please notify our Customer Relations Department as soon as possible or within 30 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered, we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.

Complaints Procedure

All items must be carefully checked immediately on arrival. In the unlikely event of goods being damaged, incomplete or in unsatisfactory condition, you should accept delivery and contact us within one working day.

Events beyond our reasonable control

We will not be responsible to you for any delay or failure to comply with our obligations under these online Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

OUR DETAILS / CUSTOMER SUPPORT

Tel: 01637 879887

Email: enquiries@cornishcream.com

Registered Office: 29 Bank Street, Newquay, Cornwall TR7 1DH

Registered in England : 07936456

www.cornishcream.com trading as Cornish Cream Newquay Ltd

Thank you for taking the time to study these terms and conditions. Should you have any further enquiries, please use the contact details above.

TESTIMONIALS

Excellent service, fast delivery and well packaged. A freshly made Cornish Cream Tea delivered to my door step! Even the Cream came in an insulated travel pack! There goes the diet!
Jon Mee – Gravesend, Kent

Thank you for the fast delivery! The hamper made the perfect present and I had to treat myself with a cream tea too! :) We will be recommending you to our friends and family.
Emma Hole – Newbury, Berkshire

We first tasted Cornish Lust on our holiday in St Ives last year and have been looking for it ever since! Delighted we found your website, best value, very well packaged and not to forget, truly delicious!!
Ann Owen - Scarborough

So happy I found the Chocolate Shot Glasses with the Cornish Dream Liqueur – it was meant for a present but I couldn't resist! Great idea, great site and great price! You will be seeing me again.
Tom lloyd - Ascot

We brought several bottles of Cornish Sunset for our wedding at very late notice – the order was fast tracked and arrived in perfect condition! The perfect drink to celebrate our perfect day! Great service.
Joe Bearman – Cardiff, Wales